Sora2 API

Refund Policy

Refund policy for Sora2 API
1月 6, 2025

Refund Policy

At Sora2 API, we are committed to providing high-quality AI video generation services. Please read our refund policy carefully before making a purchase.

Credits and Subscription Refunds

Credit Purchases

  1. Non-Refundable Credits

    • All credit purchases are final and non-refundable once the transaction is complete.
    • Credits that have been used to generate content cannot be refunded.
    • Unused credits remain in your account and can be used at any time, with no expiration date unless stated otherwise.

  2. Exceptions

    • If you experience technical issues that prevent you from using your purchased credits, please contact our support team within 7 days of purchase.
    • We will investigate the issue and may provide a refund or credit adjustment on a case-by-case basis.

Subscription Plans

  1. Monthly Subscriptions

    • Monthly subscription payments are non-refundable.
    • You can cancel your subscription at any time, and you will retain access to the service until the end of your current billing period.
    • No refunds will be provided for partial months of service.

  2. Annual Subscriptions

    • Annual subscriptions may be eligible for a pro-rated refund if canceled within 14 days of the initial purchase.
    • After 14 days, annual subscriptions are non-refundable.
    • You can cancel your annual subscription at any time, and you will retain access until the end of the annual period.

Service Failures and Technical Issues

  1. Service Downtime

    • If our service experiences extended downtime (more than 24 consecutive hours), we may provide account credits as compensation.
    • Compensation will be calculated based on the duration of the outage and your subscription level.

  2. Failed Generations

    • If a generation fails due to technical issues on our end, the credits will be automatically refunded to your account.
    • If you believe a generation failed incorrectly, please contact support within 48 hours with the task ID.

How to Request a Refund

If you believe you qualify for a refund under our policy:

  1. Contact our customer support team at support@sora2api.com
  2. Include your order number, account email, and a detailed explanation of the issue
  3. Allow up to 5-7 business days for our team to review your request

Processing Time

  • Approved refunds will be processed within 5-10 business days.
  • Refunds will be issued to the original payment method used for the purchase.
  • Please allow additional time for your bank or credit card company to process the refund.

Contact Information

If you have any questions about our refund policy, please contact us:

Policy Updates

We reserve the right to update this refund policy at any time. Any changes will be posted on this page with an updated effective date. Your continued use of our services after any changes indicates your acceptance of the new refund policy.

Last Updated: January 6, 2025